FAQ
Do I need to make reservation or can we just walk-in?
Due to strict guide-to-guest ratios in place for your safety, we have limited availability. Reservations guarantee a spot on our tour and are highly encouraged as we aren't often able to accommodate walk-ins. Please make reservation online here or give us a call at (615)905-6263
What is your refund policy?
Please note, our cancellation policy has changed effective January 23rd, 2020. We offer a $2 per person cancellation insurance at checkout. This cancellation policy only applies to bookings that have opted in for Cancellation Insurance. Without cancellation insurance, a booking is allowed to reschedule their tour at least 24 hours prior to their tour time but will not be eligible to receive a refund of any kind.
Cancellation insurance cancellation policy:
Refunds will be given for any cancellations 24 hours or more prior to tour time. No questions asked. Refunds will not include any booking fees or cancellation insurance. No rider may participate under the influence of drugs or alcohol. In such cases, riders will not be permitted to ride and no refunds will be given. To cancel or reschedule your tour, please call 615-905-6263.
What if there's inclement weather?
Our tours operate rain or shine. We do provide ponchos. For cooler weather, we highly suggests gloves! If we do have to cancel your tour due to unsafe weather conditions, we will allow you to reschedule (pending available) or receive a full refund.
Where do we meet you for our tour? All of our tours start and end at our tour headquarters. The address is 731 Columbia Ave. Franklin, TN (Handy Hardware) What is the minimum age requirement? 12 years old. No exceptions.
Is there a weight restriction? Segway, Inc. does suggest riders be between 100-260lbs. However, here at iRide we don't strictly abide by this weight range suggestion. We know that our guests come in all shapes and sizes, and try our best to accommodate all. Because safety is important, we do ask that all riders have good balance and be able to stand for the duration of their tour. Feel free to call us at 615-905-6263 with any questions!
What is the best way to book a tour?
We're very proud of our online booking system, so please start your reservation here.
Do we make stops or breaks? Yes, we do take periodic breaks to rest and also for picture taking. Do you provide helmets? Yes, we provide and require helmets for every person on tour. What do we need to wear? We encourage everyone to wear comfortable clothing and comfortable, flat shoes as you'll be on your feet for the duration of the tour. We do allow open-toed shoes. Please dress for the weather! In cooler temperatures, gloves are highly encouraged!
Can you take more than 6 people on tour if we have a larger group/corporate group?
Yes, with advanced notification we can accommodate up to 12 guests at one time. Please call 615-905-6263 for reservations, availability, and tour options. If you have a larger group, please consider our tour in Nashville. Visit our website at www.iridenashville.com.
Can I bring a camera?
Yes, each Segway has a handlebar bag where you can store small items including your camera.
If we want our group to be by ourselves, can you reserve our own time?
Yes, our private tour rates and options vary. Please call 615-905-6263 for reservations and availability.
How do I learn to ride a Segway?
All customers are required to complete training session to ensure a safe and enjoyable experience. Training time is generally part of the overall tour time. Riders are trained on safe Segway operation and emergency stops. Training includes a 10 minute safety video. Riders are required to wear helmets.
Who can ride a Segway? Are Segways safe for children or people with disabilities? What about pregnant women? Riding a Segway is similar to riding a bike – it’s intuitive but nobody is born knowing how to operate it. All tours offer training so you can get familiar with the device. A Segway is not an ideal mode of touring for people with some mobility or BALANCE issues. All guests must be able to easily and quickly step on and off the Segway without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail. Segway riding is not recommended for pregnant women. Unfortunately, pregnant women will not be permitted to participate in these tours. You will practice on the Segways until you feel comfortable and are ready to tour.
Can I purchase a Segway from your company?
We can help you get a Segway of your very own. Call or E-mail us for more information.
Reservations and Confirmations – Photo ID and a valid credit card will be required at the time of rental.
Call 615-905-6263 or visit us: Franklin, TN (located at Handy Hardware) for more information or to make a reservation.
